Catherine
the Great, Empress of Russia, had a minister Gregory Potemkin who she had put
in charge of incorporating the newly acquired territory of the Crimea into the
empire. When she made a tour of inspection in 1787 the wily minister is reputed
to have erected villages with just the facade of buildings but no depth. Just
canvas and wood exteriors. At night lights were lit in the distance to give the
image of more settlements than there really were.
Now
historians are divided as to whether it actually happened and if it did that the
Empress was fooled. Catherine was not reputed to be foolish. Some believe she
was in on the scheme as she wished to deceive the emissaries of foreign powers
who attended her court on the progress of the area under Russian rule. So we
enter the realm of did she know, if she did, did it serve her purpose to go
along with the pretense?
So what
is the relevance of this piece of history? Well the concept of the Potemkin
village is used widely in corporations today. But instead of canvas and wood we
have spreadsheets, corporate reporting, financial modeling tools. All of them
are used to create an illusion of the state of the enterprise that is at best a
simplified representation of reality and at worst is borderline fraud.
One
example is the VaR (Value at Risk) model used by financial companies to
calculate how much risk they faced if the market in their securities went sour.
Lehman Brothers reported on the Friday that they had a risk of $95 million. On
the following Monday they were bankrupt with losses in the billions. Bear Sterns model said $35million before they went pear shaped with hundreds of millions in losses. Oops.
A less
dramatic example than this was recounted to me recently by a friend. They were
answering a spreadsheet on the state of their Disaster Recovery plan. So
following the precept that you only answer the questions you are asked they
have an excellent DR configuration, some blotches, but perfection makes
auditors suspicious. The reality is that their DR system has only three disc
drives, which cannot be used in parallel, and the best part of 150 tapes to
recover, firstly from the off site storage facility and then to DR computers.
At least 80 hours of recovery work. Their recovery target is 24 hours. Oops.
But if
the unthinkable happens the management will point to the reports and say,
"how were we to know? We trusted our technical people". Glossing over the fact that they did know,
they just didn't want it spelt out in terms that would have demanded that they
take action and spend the money to fix it. Gregory Potemkin lives on in the
form of the Potemkin spreadsheet. And, as in his time, we have to ask the
question who is in on the deceit?
Is this
important to project managers? Yes it is. Because you need to know that any
spreadsheet you are given is only as good as the information in it. You need to
know what is the purpose of the tool, where it gets its information from, and
who is reading it? From a political rather than an ethical viewpoint you need
to answer the question "Do the recipients really want to know the true
state of the situation, or are they happy in their ignorance?" More
messengers are shot than are bedecked with garlands. Your wife may have a large
posterior but you'll get no praise for telling her so; even if she asks you,
'Do I look fat in this?" Know your recipient and act accordingly.
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